Privacy Policy

1. Information We Collect

Personal Information

• Account Information: Name, email address, age, phone number (optional), and authentication credentials
• Profile Data: Gender preferences, health goals, wellness topics of interest, and avatar selections
• Referral Information: Referral codes used and generated for friend invitations

Health & Wellness Information

• Health Data: Symptoms, medical conditions, wellness goals, mental health status, and health-related conversations
• Conversation History: All chat messages and voice interactions with Juno for continuity and personalized support
• Memory & Context: Important health insights, preferences, and conversation context to maintain relationship continuity
• Crisis Indicators: Information that may indicate mental health emergencies for safety protocols

Technical Information

• Device Data: Device type, operating system, app version, and unique device identifiers
• Usage Data: Feature usage, session duration, interaction patterns, and app performance metrics
• Audio Data: Voice recordings during voice chat sessions (processed in real-time, not permanently stored)
• Location Data: General location for crisis support services (only when explicitly permitted)

2. How We Use Your Information

Primary Uses

• Personalized Health Support: Provide tailored wellness guidance, emotional support, and health-related conversations
• Memory & Continuity: Maintain conversation context and remember your preferences, goals, and important health information
• Crisis Prevention: Identify potential mental health emergencies and provide appropriate resources or interventions
• Service Improvement: Enhance Juno’s responses, add new features, and improve overall user experience

Analytics & Research

• Usage Analytics: Understanding how users interact with different features to improve the app
• Performance Monitoring: Identifying technical issues and optimizing app performance
• Aggregated Research: Creating anonymized insights about wellness trends (no individual identification)

3. Analytics & Tracking

By using Juno, you agree to our collection of basic analytics data necessary for app functionality and improvement. We use PostHog, a privacy-focused analytics platform, with comprehensive privacy protections built in.

Essential Data We Collect

• App Usage: Session start/end, page navigation, feature interactions
• Performance Metrics: Loading times, response speeds, error rates, and technical performance data
• User Journey: Onboarding progress, feature adoption, user flow patterns (no personal content tracked)
• System Events: Authentication events, subscription changes, app crashes
• Engagement Data: Session duration, interaction frequency, feature usage patterns

Comprehensive Privacy Protection

• Automatic Data Sanitization: All data is automatically scrubbed of personally identifiable information (PII) before transmission
• Sensitive Content Filtering: Health data, personal conversations, email addresses, phone numbers, and medical information are never tracked
• EEA/GDPR Compliance: Enhanced privacy protections for European users with automatic region detection
• No-Capture Zones: Sensitive UI elements are automatically excluded from any tracking or recording
• Anonymized Processing: All analytics data is anonymized and cannot be linked to your identity

Privacy Guarantee: PostHog analytics data is completely anonymized and cannot be linked back to your personal identity, health information, or conversation content. We never track what you say to Juno, only that you used the chat feature.

4. Data Security & Protection

Security Measures

• End-to-End Encryption: All data is encrypted in transit using industry-standard TLS protocols
• Database Encryption: All stored data is encrypted at rest using AES-256 encryption
• Access Controls: Strict authentication and authorization controls limit data access to essential functions only
• Regular Security Audits: Ongoing security assessments and vulnerability testing
• HIPAA-Compliant Infrastructure: Our infrastructure meets healthcare data protection standards

Data Retention

• Active Users: Data is retained while your account is active and for up to 12 months after account deletion
• Voice Recordings: Processed in real-time and not permanently stored (deleted immediately after processing)
• Anonymized Analytics: May be retained indefinitely for research and improvement purposes
• Legal Compliance: Some data may be retained longer if required by law or for safety purposes

5. Data Sharing & Third Parties

We Never Share

• Your health data, conversations, and personal information are never sold or shared with third parties
• We do not share your data with advertisers or marketing companies
• We do not sell data to data brokers or similar companies

AI-Powered Service & Third-Party AI Providers

Juno’s core functionality is powered by third-party artificial intelligence services. To provide you with personalized wellness support, the following data is sent to our AI providers:

• Conversation Messages: The text and voice messages you send to Juno are transmitted to our AI providers so they can generate helpful, personalized responses
• Health Context: Relevant health information you have shared (such as conditions, symptoms, and goals) may be included as context to provide more accurate and supportive responses
• Conversation History: Prior messages in your current conversation may be sent to maintain continuity and context

Who We Share Data With

• Anthropic (Claude): Provides the large language model that powers Juno’s text and voice conversations
• LiveKit: Provides real-time voice communication infrastructure for voice calls with Juno
• Text-to-Speech Providers (ElevenLabs, Fish Audio, Cartesia): Convert Juno’s text responses into spoken audio during voice calls

How Your Data Is Protected

• Data is transmitted securely using encryption in transit (TLS)
• Our AI providers are contractually prohibited from using your data to train their models
• Data is processed only to generate responses and is not retained by providers beyond what is necessary for the service
• We only send the minimum data necessary to provide you with accurate, helpful support

Limited Sharing

We may also share limited data in these specific circumstances:

• Emergency Services: If you’re in immediate danger, we may contact emergency services with your location
• Legal Requirements: If required by law, court order, or to prevent harm to others
• Service Providers: Trusted partners who help operate our app (under strict confidentiality agreements)
• Anonymous Research: Aggregated, anonymized data for wellness research (no personal identification possible)

6. Your Rights & Controls

Data Access & Control

• Access Your Data: View all personal information and conversation history in your profile
• Update Information: Modify your profile, preferences, and health information at any time
• Export Data: Download your complete conversation history and health data
• Delete Account: Permanently delete your account and all associated data

Privacy Settings & Data Control

• Control communication preferences and crisis support settings in your profile
• Privacy settings take effect immediately — no restart required
• Health data is managed independently of analytics

No Health Data in Analytics: Your health conversations, symptoms, medical information, and personal health data are completely separate from analytics and remain fully private between you and Juno.

7. International Users & Data Transfers

Our servers are located in the United States. If you’re using Juno from outside the US, your data may be transferred to and processed in the United States. We ensure all international transfers comply with applicable privacy laws and maintain the same level of protection regardless of location.

8. Children’s Privacy

Juno is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

9. Medical Disclaimer

Juno is an AI companion designed for emotional support and wellness guidance. Juno is NOT a licensed medical professional, therapist, or healthcare provider. All information and advice provided by Juno is for educational and informational purposes only and should not be considered as professional medical, psychological, or therapeutic advice.

• Always consult qualified healthcare providers for medical concerns, mental health issues, or crisis situations
• In case of medical emergencies, call your local emergency services immediately
• Juno cannot replace professional medical care, therapy, or counseling
• While Juno can provide emotional support, it cannot handle serious mental health crises

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes through the app or via email. Your continued use of Juno after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Privacy Team: team@juno-chat.com

Subject Line: “Juno Privacy Inquiry”

Response Time: We aim to respond within 48 hours

For urgent privacy concerns or to report a security issue, please mark your email as “URGENT — PRIVACY” and we will prioritize your request.